As a leaseholder in a leasehold property, your block manager is the linchpin of your building’s safety, compliance, and maintenance. A competent block manager not only handles day-to-day issues but also ensures transparency and value for your money, providing you with peace of mind.
As a leaseholder, you hold the key to managing your property. By asking the top 5 questions to your block manager, you can ensure that your property is in the right hands, empowering you with the knowledge and control over its management.
1. How Are My Service Charges Being Spent?
Transparency is key. Leaseholders have a legal right to know how their money is used. A professional block manager should provide a clear breakdown of:
- Day-to-day maintenance (cleaning, gardening, repairs)
- Insurance costs
- Long-term reserve funds for major works
💡 Tip: Ask for annual statements or regular updates so you know exactly where your contributions are going.
2. Are All Compliance Requirements Being Met?
Block managers are responsible for ensuring buildings comply with strict regulations. This includes:
- Fire safety checks
- Electrical and gas safety in communal areas
- Asbestos reports
- Health & safety inspections
💡 Tip: A good manager will already have a compliance calendar in place, with reminders and certificates readily available.
3. How Quickly Do You Respond to Maintenance Issues?
Whether it’s a leaking roof or a faulty communal light, response times matter. Delays can lead to higher costs and unhappy residents.
💡 Tip: Ask if your block manager has a 24/7 emergency line and what their average response time is for non-urgent repairs.
4. What Fees Am I Paying Beyond the Management Fee?
Management fees should be transparent, but leaseholders often face additional charges for:
- Major works projects
- Out-of-hours callouts
- Legal/solicitor liaison
- Replacement keys or fobs
💡 Tip: Ask for a complete fee schedule upfront. This should include all potential charges, such as those for major works projects, out-of-hours callouts, legal/solicitor liaison, and replacement keys or fobs. Having this information in advance can help you budget effectively and avoid surprises.
5. How Do You Communicate With Leaseholders?
Clear communication builds trust. A strong block manager should provide:
- Regular newsletters or email updates
- A dedicated contact for queries
- Online portals for documents and service charge updates
💡 Tip: Look for managers who encourage two-way communication and involve residents in key decisions. This not only keeps you informed but also gives you a voice in how your property is managed, fostering a sense of community and shared responsibility.
Leaseholders should feel confident that their money is being used wisely, that compliance is being handled effectively, and that their property is in safe hands. By asking the right questions, you can ensure your block is being managed to the highest standards. At REMAX Estate Agents, we believe in complete transparency, proactive communication, and tailored block management services that protect your investment and your peace of mind.
📞 Contact us today to learn more about our professional block management services across the Vale and Cardiff.
